Refund Policy

Every InviteNama invitation is custom design work: you order a theme on WhatsApp and our team sets it up with your names, photos and event details. This policy explains when you can cancel, what is refunded, and how changes are handled. It applies to amounts you have paid us for an order; no payment is taken on the website itself.

If you cancel before our team starts working on your invitation, you get a full refund of anything you have paid. Design work starts when we confirm on WhatsApp that we have your details and are beginning your invitation.

If you cancel after design work has started but before we share your review link, we refund 50% of the amount paid, as part of the work has already been done.

Once we have shared the private review link, the design work for your order is complete, so the order is not refundable. Instead, we will make the corrections you need (see Revisions) until the invitation matches what you ordered.

Invitations that have been published and shared with guests are not refundable.

• Included: corrections to your own details before you approve the invitation — names and spellings, dates and times, venues and map locations, photos, text and music choice — within the theme you ordered.
• After it goes live: small updates such as a changed time or venue can be made while the invitation is active; message us on WhatsApp. Guests keep the same link.
• Not included: switching to a different theme, or adding a new event or occasion after design work has started. We will tell you on WhatsApp if this costs extra before making the change.

Whatever stage your order is at, you get a full refund of the amount paid if:

• we cannot deliver the invitation you ordered, or we decline or cancel the order;
• you were charged twice or paid more than the confirmed price (we refund the extra amount); or
• a fault on our side means the invitation cannot be used and we cannot fix it in reasonable time.

Refunds are calculated on the amount you actually paid, after any offer or coupon discount. Coupons used on a refunded order are not reissued unless we say otherwise.

Contact us on WhatsApp (+91 8261029700) or by email at support@invitenama.app with:

• your order reference (shown in your WhatsApp order message) or the theme you ordered;
• the name and phone number used for the order; and
• the reason for your request.

Please raise payment problems within 7 days of paying.

We reply to refund requests within 2 business days. Approved refunds are sent within 7 business days to the account or UPI ID you paid from. Your bank or payment app may take a few extra days to show the amount.

This policy does not affect your rights under the Consumer Protection Act, 2019 or other laws that apply. See our Terms of Service for the full terms of your order.